Shipping policy

Delivery Policy

Everything you need to know about how your order will be delivered, what is expected of you as the recipient, and what happens if something goes wrong.

AT A GLANCE

Delivery window

Typically 8am to 6pm. Timed or morning slots must be requested before the order is placed.

Delivery point

Kerbside only. Unloading assistance is the buyer's responsibility.

Vehicle access

The delivery address must be accessible to vehicles up to 18 tonnes. Any restrictions must be declared at the point of order.

Signing for goods

Goods must be inspected before signing. 'Not inspected' is not accepted and is treated as signed in good condition.

Damage claims

Must be made in writing within 3 days of delivery. Claims submitted after this point will not be considered.

Failed delivery

Re-delivery costs are the buyer's liability and must be paid before a second attempt is arranged.

Residential address

Delivery to residential addresses is attempted where possible, but some suppliers only deliver to commercial premises.


Inspecting Your Delivery

Before accepting any delivery, you are responsible for checking the goods against your order. This means examining the items for damage and confirming the correct products have been delivered prior to signing the carrier's receipt.

Do not sign as 'not inspected'. This designation is not accepted under our terms and will be treated as confirmation that the goods arrived in good condition. Once signed in this way, claims for damage or incorrect delivery cannot be pursued.


Any claim relating to delivery damage or incorrect goods must be submitted to us in writing within 3 days of the delivery date. Claims made outside this window will be considered waived and cannot be pursued.


Kerbside Delivery

All deliveries are made to kerbside only. Our drivers are not able to carry goods beyond the point of the vehicle. You are responsible for moving the goods from the kerbside to their final location.

Before your delivery arrives, please ensure:

  • You have arranged sufficient help to handle the goods. Flooring products can be extremely heavy and bulky.

  • Any equipment needed to move the goods, such as a pallet truck or forklift, is available on site.

  • A safe, accessible area is identified in advance for the goods to be deposited.



Vehicle Access and Site Requirements

Delivery vehicles range from small vans through to 18-tonne articulated lorries. The delivery address must be accessible to the full range of vehicle types unless you have notified us of a restriction in advance.

The following must be disclosed to us at the point of enquiry or order:

  • Any weight or width limits that apply to roads serving the delivery address.

  • Restricted access sites, including those requiring specific accreditation such as the Fleet Operator Recognition Scheme (FORS). Further information on FORS is available at www.fors-online.org.uk.

  • Any other site-specific access requirements, permits, or conditions that would affect the delivery vehicle or driver.


Failure to declare a restriction that results in an aborted or delayed delivery may give rise to re-delivery charges for which you will be liable.

PARKING

The delivery vehicle must be able to stop at the delivery address without contravening parking regulations. Any known parking restrictions at or near the address should be communicated to us when the order is placed. Where a parking penalty notice is issued as a direct result of the buyer's instruction to the driver, the cost of that notice becomes the buyer's responsibility.

CONTACT ON THE DAY

A daytime telephone number for the delivery recipient must be provided with every order. This allows the driver to make contact should any difficulty arise on the day.


Receiving Your Order

The person who placed the order, or a named representative, must be present at the delivery address to accept and sign for the goods. The recipient must be aged 18 or over.

Standard delivery slots run from 8am to 6pm. If your site or operations require delivery within a specific window, such as a morning-only slot or a timed delivery, this must be raised with us before the order is confirmed. We will then work with the relevant manufacturer or haulier to establish whether this is possible and what, if any, additional costs would apply.


Delivery Timescales

Lead times are determined by the relevant supplier and vary by product and supplier. Some operate on a standard service window, such as 1 to 3 or 3 to 5 working days, while others work to postcode-based schedules. Estimated timescales will be confirmed at the point of order.


Failed Deliveries

If a delivery attempt fails, whether due to restricted vehicle access or no one being present to receive the goods, the buyer is liable for any re-delivery costs that result. These charges must be settled with us before a further delivery attempt can be arranged. Costs vary by supplier and haulier.



Residential Delivery Addresses

The products we supply are primarily intended for commercial use and are typically delivered to commercial premises. Where a residential delivery address is given, we will do our best to accommodate this, but it is not always possible. Certain suppliers and manufacturers will only deliver to commercial addresses for logistical or operational reasons.

If an order is placed with a residential address that cannot be serviced, we will contact you promptly to discuss an alternative delivery point. If no suitable alternative can be agreed, we will cancel the order and arrange a full refund.


Installation and Product Use

When installing or using any product supplied by CarpetTiles.co.uk, you are required to follow all instructions, guidance, and safety warnings issued by us or by the manufacturer. Failure to do so may affect any applicable warranty or claim.

Policy version: June 2025

Customer Service

Monday-Friday, 9am-5pm

Call Us

0113 856 2884

Get in Touch

info@carpettiles.co.uk

Address

Unit 5 Thornhill Beck Lane,

Brighouse,

West Yorkshire,

England,

HD6 4AH